Home Store Partnership Program (HSP)
Turn your appliance store into a service and revenue engine. Doctor Appliance’s Home Store Partnership Program (HSP) enables retailers to add in-house repair, parts sales, and warranty service without the complexity of building and managing a service operation.
The Home Store Partnership Program (HSP) is designed for appliance retail store owners who want to enhance their customer experience by offering factory-trained technicians and a fully stocked parts counter. HSP is a strategic partnership program that empowers appliance retailers to provide in-house repair services and parts sales without the hassle of managing the complexities of the service industry. Whether you’re looking to introduce these services for the first time or are struggling to keep up with the evolving appliance service industry, our program provides a comprehensive solution tailored to your business needs. By partnering with Doctor Appliance, retailers gain access to expert support, seamless operations, and increased customer satisfaction.
Home Store Partnership Program ApplicationWhat You Get
New Revenue Streams (Service + Parts + Warranty)
Increased Foot Traffic
Higher Customer Lifetime Value
Reduced Operational Burden
Why Retailers Choose This
On-Site Technicians
In-store technicians generate service revenue and eliminate the need to outsource repairs.
On-Site Parts Counter Setup & Management
We provide a fully stocked parts counter or manage your existing one, giving customers direct access to manufacturer-approved appliance parts.
Warranty Repairs
We streamline the process for all warranty repairs. Instead of the customers or store employees needing to sit on hold to set up service; we take over and directly set up and process the entire repair from start to finish. This reduces lead time and enhances the overall customer experience!
Existing Tech Integration
We offer multiple different seamless options for existing employee integration into our team. We aim to provide support and training to allow existing personnel (whether they work for us or you) to thrive where they choose, while still receiving the industry's best training and benefits.
Profit Sharing & Growth
We maintain and expand the technician base while providing multiple different profit-sharing models for you to choose from, ultimately increasing store revenue.
Key Benefits
Increased Foot Traffic
Stores see up to 200% more traffic due to the convenience of on-site parts and service. Increased visibility and word-of-mouth can significantly boost daily walk-ins.
Higher Customer Satisfaction
With direct support on site for all of the customers’ needs post sale; we enhance and augment the customer experience, which drives loyalty to your brand keeping the customer coming back year after year.
Direct Lead Generation
Repairs and DIY customers create new opportunities for additional appliance sales. Walk-in do-it-yourselfers and repair customers often turn into buyers when faced with non-cost-effective repair options.
Reduced Management Burden
We take on all aspects of training and managing technicians and warehouse associates. We keep them up to date on all bulletins and industry standards. You can now rest comfortably knowing that you have access to factory trained and authorized technicians at all times.
Industry Expertise & Innovation
Stay ahead of appliance service trends with ongoing training and professional guidance.
Boosted Revenue Streams
Profit sharing, repair services, and parts sales create new financial growth opportunities.
How It Works
Application Assessment
Fill out our brief form. If we feel like you are a qualifying candidate, we will reach out to you for a discovery meeting at a later date.
Onsite Consultation
We come out and review your current setup. We then discuss the multiple layout options and profit sharing models.
Onboarding
Setup. Onboard previous employees, and create a custom process to integrate both companies.
Ongoing Support
We handle manufacturer compliances and provide mandated/ongoing manufacturing trainings.
Qualification Requirements
- Square footage requirements apply.
- Must be a brick and mortar retailer with a store front.
- Must be an authorized dealer for the brands the store sells.
- Must sell new appliances. Can sell used, but must sell new.
- Must have an existing and updated company reputation.
- Must comply with all federal and state laws and regulations, including adequate insurance coverage on the facility.
Home Store Partnership Program Application
Please fill out the form below and we will get back with you in a timely manner.