Preventative Maintenance

Preventative Maintenance is a proactive inspection and tune-up with a written Appliance Health Report. It is designed to reduce breakdown risk, improve performance, and help you plan for what may be needed next.

Included With Every PM Visit

• Professional inspection and function checks
• Targeted cleaning where applicable (coils, filters, drain traps, lint housing)
• Verification testing (temperatures, airflow, ignition/heating, fill/drain as applicable)
• Written Appliance Health Report: Good / Watch / Needs Attention + Now / Soon / Later recommendations

PM Follow-Up Benefit

If we recommend a retail repair during your Preventative Maintenance visit, you receive 10% off that recommended retail repair when scheduled within 30 days (same appliance model/serial).

Retail repairs only. Not valid for manufacturer warranty or third-party contract work. Not combinable with other offers.

Pricing

• Laundry (Washer + Dryer) -- $199
• Kitchen (excludes refrigerator) -- $249
• Refrigerator -- $189
• Whole Home (Kitchen + Laundry) -- $499
• Additional refrigerator (Whole Home add-on) -- $99
• A la carte additional kitchen/laundry appliance (Whole Home add-on only) -- $79 each

Whole Home includes Kitchen + Laundry. A la carte add-ons apply only when paired with Whole Home (not available standalone).

What We Check, by Category

Refrigerator PM – What We Inspect and Service

• Condenser coil cleaning (where accessible). Built-in units may require exceptions and/or a second technician to safely access coils.
• Inspect condenser fan and evaporator fan operation (as applicable)
• Inspect evaporator frost pattern (observation‑based)
• Inspect defrost system components/circuit (observation-based) and drain tube for restriction risk
• Verify temperatures (fresh food and freezer) and assess airflow
• Inspect door gaskets and door alignment for sealing issues
• Inspect water line condition (brittleness/cracking) and check fittings for leaks
• Test ice maker harvest function (as applicable) and verify dispenser operation

Laundry PM (Washer + Dryer) – What We Inspect and Service

Washer:

• Run one cleaning cycle and provide one cleaning tablet (one per visit)
• Inspect and clean front-load drain clean-out/filter (where applicable)
• Inspect door boot/bellow condition (front-load) and clean debris as needed
• Inspect inlet screens and replace/clean where applicable based on existing hose setup
• Inspect hoses for wear/leaks and recommend replacement when needed
• Check fill, drain, pump, and leak behavior during operation
• Check spin and balance behavior and listen for abnormal mechanical noises
• Verify drain hose depth/insertion to reduce siphoning or drain issues

Dryer:

• Vacuum/shop-vac lint removal (lint housing and accessible areas)
• Inspect felt seals at drum (where applicable) and check for air leaks
• Inspect belt, idlers, and rollers (as accessible) and listen for wear indicators
• Check motor overload behavior and heat cycle function
• Verify cycling thermostat and resistor thermostat bias/behavior (as applicable)
• Gas dryer safety check for gas leaks (gas units only)
• Airflow check; cleaning is limited to the dryer connection to the rigid wall/floor attachment point (no deep vent/roof cleaning)

Kitchen PM (Excludes Refrigerator) – What We Inspect and Service

Includes the following appliances during a Kitchen PM visit:

• 1x Range/Oven OR Cooktop (customer chooses if multiple exist)
• 1x Dishwasher
• 1x Microwave
• Disposal (basic function check)

Dishwasher:

• Run one cleaning cycle and provide one cleaning tablet (one per visit)
• Check and clean filter
• Inspect spray arms for blockage and proper rotation
• Check fill and drain performance
• Leak check (base, hoses, fittings) and inspect door seals
• Inspect wash motor performance (sound/operation)
• Inspect overflow and drip tray where applicable

Range / Oven / Cooktop:

• Verify bake and broil operation
• Check igniter health (gas ovens where applicable)
• Check burner ignition and flame pattern (gas cooktops/ranges)
• Calibrate/verify temperature performance (basic calibration where applicable)
• Inspect door seals and hinges for heat retention issues

Microwave:

• Basic function and safety checks (power, door switches, heating verification where appropriate)
• Visual inspection of common wear points

Disposal:

• Basic operation check and visual inspection for leaks or abnormal noise

Whole Home PM – What’s Included

• Kitchen PM package + Laundry PM package (as described above)
• Optional add-ons: $79 each additional kitchen/laundry appliance (only when paired with Whole Home)
• Optional add-on: Additional refrigerator $99 (Whole Home add‑on)

Scope Boundaries

Included Cleaning/Maintenance

• Refrigerator coil cleaning (where accessible)
• Appliance filters and drain traps (where applicable)
• Front-load washer clean-out/filter (where applicable)
• Dryer lint housing and accessible lint removal
• Dishwasher filter cleaning and one cleaning cycle (tablet provided)

Not Included (Common Exclusions)

• No moving appliances or pulling built-in units during standard PM
• No deep dryer vent cleaning through walls/floors or roof terminations (we check airflow and clean only to the rigid attachment point)
• No cosmetic restoration or construction work
• If a unit is already inoperative, preventative maintenance cannot be fully performed; repair/diagnostic service is required first

Built-In / Access Exceptions

Built-in appliances or installations with restricted access may require a second technician for safe service. If a second technician is required, the additional labor is billed at a second-tech rate (commonly ~50% of the original service cost, depending on the situation).

Appliance Health Report (What You Receive)

• Condition score: Good / Watch / Needs Attention
• Findings summary and key observations
• Safety notes where applicable
• Recommendations organized as: Now / Soon / Later

How It Works

• Choose your category (Refrigerator, Kitchen, Laundry, or Whole Home).
• Schedule using the form or call 800-298-8643.
• Our technician completes the preventative service and inspection.
• You receive your Appliance Health Report with clear next steps.

FAQ

Preventative Maintenance Terms

• Preventative Maintenance services apply only to the specific appliance model and serial number serviced.
• Discounts apply only to the same model and serial number listed on the service record.
• Preventative Maintenance services are not transferable to other appliances or addresses.
• Preventative Maintenance does not constitute an extended warranty.
• Services are non-refundable once performed.
• If a customer relocates outside Doctor Appliance’s service area, no prorated refunds will be issued.

Schedule Preventative Maintenance | Call Us (800-298-8643) if you have questions.